# Support

> Open a ticket, follow the conversation and what to include for a fast answer.

**Support** in the sidebar is where you talk to the Zefily team.

## Open a ticket

**New ticket** with a **Subject**, a **Category** (Technical, Billing, Account, Other), a **Priority**, optionally the **Server** it is about, and your **Message**. The page shows how quickly we answer (our first-response target); you get an email when we reply.

Have an idea for Zefily? Send it under **Feature requests** in the side menu instead: each request gets its own status (Received, Under review, Planned, In progress, Shipped or Not planned) and our answer.

Tell us what happened, when, and what you have tried; the server and site names help. **Never paste passwords, private keys or tokens** — we will never ask for them, and we can see what we need through the panel with your permission.

## Priority support

Plans with priority support put your tickets first in our queue and let you mark a ticket **Urgent** (for example a site down in production). On other plans, **High** is the highest priority.

## Follow the conversation

**Your tickets** lists every ticket with its state. Open one to read our answers and **Reply**. **Mark as solved** closes it; replying to a closed ticket opens it again.

You can also reach us by email at the address shown on the Support page.

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Source: https://zefily.com/docs/support